Privacy Policy

This Privacy Policy explains how EduMatchLB collects, uses, stores, shares, and protects personal data when you use the website, create an account, submit an application, contact other users, send support requests, upload documents, or use AI-related features.

This policy applies to public pages, dashboards, messaging tools, account creation, tutor and office verification workflows, reviews, contact forms, and the student AI report-review flow.

The data we collect depends on how you use EduMatchLB and which role you choose on the platform.

We collect data directly from you when you sign up, edit your profile, apply, upload documents, send messages, review tutors, contact us, or use other features. We also collect certain technical information automatically when you use the site.

We use personal data to operate EduMatchLB, provide requested features, maintain trust and safety, improve the service, and protect the business from abuse or legal risk.

We do not sell personal data for money. We do share data where needed to run EduMatchLB properly and lawfully.

Some information on EduMatchLB is designed to be public or visible to other users, while some information is kept private by default.

If you use the student AI report-review feature, you may upload report cards or similar academic records that can contain sensitive personal information. We may use third-party infrastructure and AI providers to process those uploads and generate outputs.

AI outputs may be stored in account history, support records, or administrative systems where reasonably necessary for operation, troubleshooting, moderation, fraud prevention, or legal compliance.

EduMatchLB uses cookies, local storage, and similar browser storage tools to keep the site working, remember preferences, save consent choices, and support security and notification behavior.

You can read more detail in our Cookie Policy.

We keep personal data for as long as reasonably necessary for the purposes described in this policy, including running the platform, preserving account history, supporting trust and safety, preventing fraud, complying with law, and defending legal claims.

Different categories of data may be kept for different periods depending on sensitivity, operational need, and legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal data. However, no platform, network, or storage system can be guaranteed to be perfectly secure.

You also play a role in security by using a strong password, keeping your credentials private, and notifying us if you suspect unauthorized account use.

Depending on applicable law, you may have rights to request access, correction, deletion, objection, restriction, or portability in relation to certain personal data. Those rights are not absolute and may be limited where we need to comply with law, maintain security, protect other users, or defend legal claims.

We may take reasonable steps to verify your identity before acting on a privacy request.

EduMatchLB is not intended for children under 13, and we do not knowingly allow children under 13 to create accounts or submit personal data through the platform.

If you believe a child under 13 has provided personal data to EduMatchLB, contact us so we can review and address the situation.

Your data may be stored or processed in countries other than your own when our infrastructure, storage, email, or AI service providers operate there. Where required, we take reasonable steps to use appropriate safeguards.

When you follow links to third-party tools or communicate through external platforms, those services have their own terms and privacy practices.

We may update this Privacy Policy from time to time. The latest version will always be posted here with a revised last updated date.

Questions, complaints, or privacy requests can be sent to edumatchlb@gmail.com or through the contact page.